Cancellation policy

Right to cancellation
You have the right to cancel this contract within fourteen days without giving reasons. The cancellation period is fourteen days from the day on which you or a third party designated by you, other than the carrier, took possession of the last goods.
In order to exercise your right to cancellation, you must inform us (Alois Kober GmbH, Niederlassung SAWIKO Ringstraße 3, 49434 Neuenkirchen-Vördern, e-mail:, Tel: + 49 8000 - 255 0300) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to revoke this contract.

You can use the sample cancellation form on our website or another clear statement.

In order to comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right to cancellation before the end of the cancellation period.
Consequences of cancellation

If you revoke this contract, we have to transfer back to you all payments which we have received from you, excluding the return delivery costs, after processing the incoming returns. For this refund, we will use the same payment method that you used for the original transaction. We may refuse a refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the end of the fourteen-day period. You bear the costs of returning the goods. This also applies to goods that cannot be returned as a parcel (e.g. freight forwarding goods).
You will only be liable for any loss in value of the goods if this loss in value is due to handling that was not necessary for checking the nature, properties and functionality of the goods.
End of the cancellation policy

Exclusion of the right to cancellation

The legal regulations for the exclusion of the right to cancellation (§ 312g Abs. II BGB) apply.
We reserve the right to invoke the exclusion of the right to cancellation in the following cases in particular:

- for deliveries of goods which were not prefabricated and for the production of which the individual selection or requirement of the consumer was decisive or which are clearly tailored to your personal needs

Download cancellation form

Widerrufsbelehrung AL-KO Store.pdf

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